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Day: January 6, 2014

Dear Airlines, You Fail at Crisis Customer Service

In the past week, more than 11,600 flights were cancelled and more than 54,600 were delayed in the United States alone. Half of the flights out of Chicago O’Hare Airport […]

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Regulate is a Dirty Word

In some of my past posts I’ve written about the importance of communicating your brand message and making sure you’re covered in the most effective forms of media. Marketing is […]

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