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Outsourcing Industry News Weekly Recap: October 12 – 19, 2011


Published: October 19, 2011

All week long, the world stood in awe as the movement “Occupy Wall Street” grew in number and stirred the consciousness of people from all walks of life all over the globe. This led to similar movements in Asia, Europe, Canada and the United States.

While this is ongoing, the outsourcing industry remains strong and continues to grow as it expands its services globally. Here are the top developments in the industry this week.


15th Annual Outsourcing Summit

Leaders in the outsourcing industry all over the world will come together to discuss the future of outsourcing during the 15th Annual Outsourcing Summit to be held in at Disney’s Contemporary Resort and Conference Center in Florida on February 20-22, 2012.

Entitled “Outsourcing Beyond The Horizon”, the event would be spearheaded by ChangeLabs’ CEO Peter Sheahan and would feature the different aspects of outsourcing including management and technology. It would also include discussions by top industry leaders on the strategies and insights on the future of the outsourcing industry.


Columbia’s Coffee Production Center Now a Call Center Hub

Columbia’s main coffee production zone, Manizales, has recently been turned into the newest call center hub to curb the growing unemployment rate in the country.

Juan Llano, Manizales city mayor, created a government-run building that caters to call center operations dubbed as “People Contact”. The said move generated 9,800 jobs within a span of four years. The project is mostly geared towards providing customer services in Spanish to over 40 clients in the United States, Latin America and Europe including Movistar and AT&T.

The government together with different universities in the city has trained 15,000 young people in telemarketing trade, marketing process outsourcing, and other call center services in order to attract foreign firms. They are also looking into creating a bilingual workforce that can provide only Spanish but English call center services.

Apart from Manizales, other cities in Columbia like Medellin have followed suit in the call center trend and set up centers for different companies including France’s Teleperformance. Certainly, Columbia offers companies worldwide a massive reserve that can be tapped for call center services and other outsourcing services.


Shanghai Joins the Outsourcing Buzz

Shanghai has recently been added as one of the “to look out for” places when it comes to outsourcing. In lieu with the upcoming Global IT Outsourcing Summit, a Shanghai Commission of Commerce official has declared that the city would push its forward services outsourcing to help in the growth of the tertiary sector in the city.

One of their main goals is to use their huge manpower to boost IT outsourcing and other knowledge-based services. And with the large number of global companies setting up regional headquarters in the city, the city government is confident that they can become another key player in the outsourcing industry.



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